This file explains how a person can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as quickly as possible online via the Services Australia website.

To certify for JSP a person need to:

- be of certifying age for JSP

• fulfill Australian home requirements for JSP
• be out of work, and
• looking for work and ready to take part in activities that increase their possibilities of discovering a task, or
• not able to work, study or look for work due to medical condition, disease or injury, or
• employed or studying full time and are unable to undertake these due to a medical condition, health problem or injury and have a task or study to return to
  
  If the client has suggested they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers claiming JSP
  
  A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours weekly, but their income has actually decreased. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they should supply their savings account balances, proof of income and work separation details.
  
  Customers can begin an early claim online. They will have the ability to finish Your individual details, Your situations and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or send the claim online until within 2 week of being eligible for JSP. They will get a tip notice 2 week before the eligibility date.
  
  An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the client is qualified but not payable when they declare.
  
  Customers transferring from an existing earnings assistance payment can lodge an early claim up to 28 days before the date of certification.
  
  Online claims
  
  Customers need to produce a myGov account and connect their Centrelink online account to it.
  
  Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they must:
  
  - check in to myGov and gain access to their connected Centrelink online account
• ensure their personal details are proper. From the menu, select the My information > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:
  
  - currently in receipt of an earnings assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their present payment.
  
  The job will enable the consumer to undertake a structured claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered not able or unsuitable to finish an online claim or nominees. ACC should likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ’ Channel Hopping’ within ACC implies:
  
  - the consumer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer start a claim which can then be finished by the customer in their Centrelink online account
  
  Remote clients
  
  If the client lives in a remote area and tuttocamere.it generally utilizes an agent, Remote Service Centre, or phone to do company and is not able or inappropriate to complete an online claim, the client should be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote clients.
  
  The consumer must have:
  
  - the remote indicator revealing on the Customer Overview, or
• a residential address in a remote location
  
  To inspect the address remains in a remote place:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of a person, motivate the nominee to assist the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be sensible for a customer to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has actually moved address within the previous 26 weeks, Services Australia should figure out if they have actually lowered their employment potential customers by transferring to a brand-new place.
  
  If this holds true, the Service Officer must examine a possible MALEP work related exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to identify a non-compliance occasion has actually occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are qualified for a recommendation to a Workforce Australia or other professional company, will have an initial consultation scheduled throughout the Participation Interview. Attending this very first supplier consultation is referred to as the task hunter’s RapidConnect requirement.
  
  In many cases, meeting RapidConnect requirements will figure out the start date of the job hunter’s earnings support payment. Note: this goes through task hunters satisfying any waiting periods and qualification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task candidates to the Workforce Australia online employment service. This leaves out task hunters living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly compute this and use the suitable rate for qualified consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may present to consumers throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to verify the company within the claim. If a customer verifies the company, as soon as on payment, STP pre-filled income will exist to the customer when they report. If the customer does not verify the company, once on payment, the STP employer might present to the consumer once again when they report.