We’ll guide you through the claim process.

This guide will ask you a question and based on your answer show you another question or result.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might require to provide supporting documents to progress your claim.

We’ll let you know the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve slipped up you can ask us to evaluate our decision.

We can help if you remain in financial challenge or require special assistance while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate plan in place?

To declare on somebody else’s behalf you must be authorised.

The person you’re for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have an arrangement in place to claim on someone else’s behalf.

The individual you’re claiming for will need to start the process. Read about how to add a Nominee arrangement utilizing your online account.

7: Do you wish to claim online?

The most convenient way is to claim online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unwell, or require to isolate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account linked to Centrelink. If you don’t have a myGov account, it’s simple to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service discover Centrelink and choose Link.
2. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view claim status, employment then Make a claim.
5. Under Job Seekers select Begin.
6. Select Get JobSeeker Payment then follow the triggers to complete your claim.
   
   13: Create a myGov account and prove who you are to link to Centrelink
   
   To claim a payment you require a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s easy to develop one.
   
   Follow these actions.
   
   1. Go to myGov and choose Create an account.
7. Read the Regards to use. If you consent to the terms, choose I concur.
8. Enter your email address, then validate this address using a code we email to you. Your myGov account should use an unique email address. You can’t use the exact same email for another myGov account.
9. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent out to it each time you sign in to your myGov account.
10. Create a password and 3 secret concerns and go into answers.
11. You’ve produced your myGov account, select Continue to myGov.
    
    After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or develop one and link Centrelink to your myGov account.
    
    14: Prove who you are to connect Centrelink
    
    1. In myGov, select Continue from the Government support for Coronavirus alert.
12. Select I need a CRN.
13. Follow the prompts to enter your identity information.
14. Enter information from your Medicare card.
15. Enter some personal information and we’ll inspect them against our records.
16. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
17. You’ll require identity details from among these files: - present Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You’ll also need identity details from one of these files:
    
    - Australian motorist licence
21. ImmiCard provided by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to complete our identity requirements. You’ll need to provide us an acceptable picture identity file in addition to any other files we might request.
    
    If you can’t show who you are online to get a CRN, employment call us on the Centrelink Employment Services Line.
    
    15: How to claim after you create your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You require to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Sign in to myGov and show who you are to connect Centrelink
    
    To claim a payment online, you’ll need to do both the following:
    
    - link your Centrelink online account to myGov
23. prove your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity service provider that offers the strong level Digital Identity needed for Centrelink.
    
    Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, information from your identity documents and verify your photo.
    
    Find out how to set up the myGovID app on the myGovID site.
    
    Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then choose Centrelink.
25. Give your grant share your information with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Start in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can’t show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after connecting Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can apply online.
    
    1. Sign in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers select Get going.
32. Select Look For JobSeeker Payment then follow the triggers to finish your claim.
    
    20: Check in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can apply online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers choose Get going.
35. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.
    
    We’ll tell you if you need to do anything else to finish your claim. We may ask you submit supporting documents to submit your claim.
    
    You can finish these steps up to 13 weeks before your situations change. You can then send your claim 14 days before your scenarios change. We’ll call you to remind you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to claim
    
    To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
38. Select Centrelink from your linked services.
39. Select Make a claim or employment view declare status, then Make a claim.
40. Under Job Seekers choose Get going.
41. Select Get JobSeeker Payment and follow the triggers to finish your claim.
    
    We’ll inform you if you need to do anything else to finish your claim. We may ask you for supporting files to submit your claim.
    
    22: After you claim by phone
    
    We’ll call you if we require more details.
    
    We’ll send you a letter to let you know your claim result. If your claim is effective, we’ll let you understand:
    
    - when you’ll get your very first payment
42. how much you’ll get.
    
    23: After you declare online
    
    After you send your claim online, you’ll get a receipt informing you:
    
    - the ID number of your claim
43. the date we estimate your claim will be complete.
    
    If your Centrelink online account is linked to myGov, check in now to track your claim online.
    
    Check in to myGov
    
    You can likewise utilize the Express Plus Centrelink mobile app.
    
    If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our choice.
    
    To do your service with us, develop a myGov account and link it to Centrelink.
    
    You require to show your identity before you declare a payment or service.
    
    When you claim a payment or service, we’ll ask you for some files to support your claim.
    
    If you or your partner stop work, or change from full-time to casual work we’ll need a Work Separation Certificate from you in some scenarios.
    
    You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.