We’ll direct you through the claim process.

This guide will ask you a question and based upon your answer reveal you another question or result.

Before you begin, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting documents to advance your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve slipped up you can ask us to review our choice.

We can assist if you remain in monetary difficulty or require special help while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee plan in location?

To claim on someone else’s behalf you should be authorised.

The individual you’re declaring for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have a plan in location to claim on somebody else’s behalf.

The individual you’re declaring for employment will need to start the process. Read about how to include a Nominee plan using your online account.

7: Do you wish to claim online?

The most convenient way is to declare online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unwell, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s simple to produce one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service discover Centrelink and choose Link.
2. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view claim status, then Make a claim.
5. Under Job Seekers choose Get Started.
6. Select Get JobSeeker Payment then follow the prompts to finish your claim.
   
   13: Create a myGov account and show who you are to connect to Centrelink
   
   To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to develop one.
   
   Follow these steps.
   
   1. Go to myGov and choose Create an account.
7. Read the Regards to use. If you concur to the terms, employment choose I concur.
8. Enter your email address, then validate this address utilizing a code we email to you. Your myGov account must use a distinct e-mail address. You can’t utilize the very same e-mail for another myGov account.
9. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
10. Create a password and 3 secret concerns and enter answers.
11. You have actually produced your myGov account, select Continue to myGov.
    
    After you show who you are through myGov by entering some details about you, you’ll get a CRN. We’ll check if you currently have a CRN or produce one and link Centrelink to your myGov account.
    
    14: Prove who you are to connect Centrelink
    
    1. In myGov, select Continue from the Government assistance for Coronavirus alert.
12. Select I require a CRN.
13. Follow the prompts to enter your identity details.
14. Enter details from your Medicare card.
15. Enter some personal information and we’ll inspect them versus our records.
16. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
17. You’ll need identity details from among these files: - existing
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You’ll likewise need identity information from one of these documents:
    
    - Australian motorist licence
21. ImmiCard provided by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now begin your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll need to give us an acceptable image identity file along with any other files we may request.
    
    If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to declare after you develop your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You need to link your myGov account to Centrelink to make your claim.
    
    17: employment Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don’t have one or employment can’t remember your Centrelink Customer Reference Number (CRN), choose No.
    
    18: Sign in to myGov and show who you are to connect Centrelink
    
    To declare a payment online, you’ll require to do both the following:
    
    - link your Centrelink online account to myGov
23. prove your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is currently the only Digital Identity provider that offers the strong level Digital Identity needed for Centrelink.
    
    Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal details, information from your identity documents and verify your picture.
    
    Discover how to set up the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then select Centrelink.
25. Give your permission to share your information with Centrelink.
26. Select No to Do you have or understand your CRN?
27. Select Begin in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can’t show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to claim after linking Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can use online.
    
    1. Check in to myGov.
30. Select Make a claim or view claim status, then Make a claim.
31. Under Job Seekers select Begin.
32. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.
    
    20: Check in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can use online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers select Get begun.
35. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.
    
    We’ll tell you if you need to do anything else to finish your claim. We may ask you send supporting files to submit your claim.
    
    You can complete these actions up to 13 weeks before your circumstances alter. You can then submit your claim 2 week before your scenarios alter. We’ll contact you to advise you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to claim
    
    To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and employment link it to your myGov.
    
    Follow these steps:
    
    1. Check in to myGov.
36. Select View and link services, then select Centrelink.
37. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers select Get started.
41. Select Obtain JobSeeker Payment and follow the prompts to complete your claim.
    
    We’ll inform you if you require to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.
    
    22: After you declare by phone
    
    We’ll call you if we need more information.
    
    We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, employment we’ll let you know:
    
    - when you’ll get your very first payment
42. how much you’ll get.
    
    23: After you claim online
    
    After you send your claim online, you’ll get an invoice telling you:
    
    - the ID number of your claim
43. the date we approximate your claim will be complete.
    
    If your Centrelink online account is linked to myGov, check in now to track your claim online.
    
    Sign in to myGov
    
    You can likewise use the Express Plus Centrelink mobile app.
    
    If you do not agree with our choice call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to examine our decision.
    
    To do your service with us, produce a myGov account and link it to Centrelink.
    
    You require to show your identity before you claim a payment or service.
    
    When you declare a payment or service, we’ll ask you for some documents to support your claim.
    
    If you or your partner stop work, or modification from full-time to casual work we’ll need a Work Separation Certificate from you in some circumstances.
    
    You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.