This document explains how an individual can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online by means of the Services Australia website.

To get approved for JSP a person must:

- be of qualifying age for JSP

• fulfill Australian house requirements for JSP
• be out of work, and
• searching for work and going to participate in activities that increase their opportunities of discovering a task, or
• not able to work, study or try to find work due to medical condition, illness or injury, or
• employed or studying full time and are unable to carry out these due to a medical condition, illness or injury and have a job or study to go back to
  
  If the client has suggested they are unable to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP client is still working 30 hours weekly, however their income has minimized. See Rates and Thresholds.
  
  In all cases, examine if the consumer is qualified to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they must supply their bank account balances, evidence of earnings and employment separation details.
  
  Customers can start an early claim online. They will be able to finish Your personal details, Your scenarios and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to address in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or send the claim online till within 2 week of being qualified for JSP. They will get a tip alert 14 days before the eligibility date.
  
  An apprehended person may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the customer is certified however not payable when they declare.
  
  Customers transferring from a current earnings support payment can lodge an early claim up to 28 days before the date of certification.
  
  Online claims
  
  Customers should create a myGov account and link their Centrelink online account to it.
  
  Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - check in to myGov and access their connected Centrelink online account
• ensure their personal details are right. From the menu, select the My details > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a reduced question set as part of their online claim if they are:
  
  - currently in invoice of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task exists to the customer on their Centrelink online account homepage up to 28 days prior to losing qualification for their existing payment.
  
  The job will enable the customer to carry out a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers deemed not able or unsuitable to complete an online claim or candidates. ACC should likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ’ Channel Hopping’ within ACC implies:
  
  - the consumer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer start a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote clients
  
  If the consumer lives in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do company and is not able or employment inappropriate to complete an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for identified remote customers.
  
  The client must have:
  
  - the remote indicator revealing on the Customer Overview, or
• a property address in a remote area
  
  To examine the address is in a remote place:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is declaring on behalf of an individual, encourage the to help the person claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it may not be sensible for a consumer to finish all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has moved address within the previous 26 weeks, Services Australia need to figure out if they have actually reduced their employment prospects by moving to a brand-new place.
  
  If this holds true, the Service Officer must examine a possible MALEP work associated exclusion duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the consumer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have happened.
  
  Do not generate compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to recognize a non-compliance occasion has actually happened.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are qualified for a referral to a Labor force Australia or other professional supplier, will have a preliminary consultation reserved throughout the Participation Interview. Attending this very first service provider consultation is called the task candidate’s RapidConnect requirement.
  
  For the most part, meeting RapidConnect requirements will determine the start date of the task applicant’s income assistance payment. Note: this is subject to job hunters satisfying any waiting durations and certification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task seekers to the Workforce Australia online work service. This excludes job hunters living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been receiving an earnings support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will automatically determine this and apply the appropriate rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to customers throughout their online claim. Employer information, name and ABN, will be presented to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to confirm the employer within the claim. If a client confirms the company, as soon as on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not confirm the company, when on payment, the STP employer might present to the customer once again when they report.