This document describes how a person can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as soon as possible online via the Services Australia website.

To get approved for JSP a person must:

- be of certifying age for JSP

• meet Australian residence requirements for JSP
• be unemployed, and
• looking for work and ready to take part in activities that increase their possibilities of discovering a job, or
• unable to work, study or look for work due to medical condition, disease or employment injury, or
• used or studying complete time and are unable to carry out these due to a medical condition, health problem or injury and work or study to return to
  
  If the client has suggested they are not able to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers claiming JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP client is still working 30 hours weekly, however their income has reduced. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become certified they need to supply their bank account balances, evidence of earnings and employment separation details.
  
  Customers can start an early claim online. They will have the ability to complete Your personal information, Your situations and Your information.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 14 days of being eligible for JSP. They will get a suggestion notice 2 week before the eligibility date.
  
  An apprehended person may lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the customer is certified however not payable when they claim.
  
  Customers moving from a present income assistance payment can lodge an early claim as much as 28 days before the date of credentials.
  
  Online claims
  
  Customers should develop a myGov account and link their Centrelink online account to it.
  
  Once the customer has connected their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - indication in to myGov and gain access to their linked Centrelink online account
• ensure their personal information are right. From the menu, choose the My details > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a decreased concern set as part of their online claim if they are:
  
  - currently in invoice of an income support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their current payment.
  
  The task will allow the client to undertake a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for consumers deemed unable or inappropriate to finish an online claim or candidates. ACC ought to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or employment fax. See Claim lodgement of Centrelink Claims.
  
  ’ Channel Hopping’ within ACC means:
  
  - the client can begin a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client begin a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote clients
  
  If the consumer resides in a remote location and generally utilizes a representative, Remote Service Centre, or phone to do company and is unable or unsuitable to complete an online claim, the client needs to be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote clients.
  
  The client should have:
  
  - the remote indication showing on the Customer Overview, or
• a property address in a remote area
  
  To examine the address is in a remote location:
  
  - search the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of an individual, motivate the nominee to help the person claim JSP using the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be reasonable for a customer to complete all Required tasks prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has actually moved address within the previous 26 weeks, Services Australia need to determine if they have actually reduced their employment prospects by moving to a brand-new place.
  
  If this holds true, the Service Officer need to examine a possible MALEP work associated exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the consumer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have occurred.
  
  Do not produce compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance occasion has occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job seekers undergo RapidConnect and are recommended of their requirements or employment an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are qualified for a recommendation to a Workforce Australia or other specialist supplier, will have an initial visit reserved throughout the Participation Interview. Attending this first company visit is understood as the job candidate’s RapidConnect requirement.
  
  For the most part, conference RapidConnect requirements will identify the start date of the job applicant’s income assistance payment. Note: this is subject to job seekers meeting any waiting periods and certification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new job seekers to the Workforce Australia online employment service. This omits task seekers living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have been getting an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately compute this and use the proper rate for qualified customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to clients during their online claim. Employer details, name and ABN, will exist to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to verify the company within the claim. If a customer confirms the company, when on payment, STP pre-filled income will exist to the consumer when they report. If the client does not validate the employer, when on payment, the STP company might present to the consumer again when they report.