We’ll guide you through the claim procedure.

This guide will ask you a concern and based on your response show you another question or result.

Before you begin, inspect if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to supply supporting files to progress your claim.

We’ll let you know the outcome of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made an error you can ask us to evaluate our decision.

We can help if you remain in monetary challenge or need special support while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate plan in location?

To claim on somebody else’s behalf you need to be authorised.

The individual you’re claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to declare on somebody else’s behalf.

The person you’re declaring for will need to begin the procedure. Check out how to add a Candidate plan using your online account.

7: Do you want to declare online?

The most convenient method is to claim online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling weak, or need to isolate yourself in the house, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service find Centrelink and select Link.
2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view claim status, then Make a claim.
5. Under Job Seekers choose Get going.
6. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.
   
   13: Create a myGov account and show who you are to link to Centrelink
   
   To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s easy to create one.
   
   Follow these actions.
   
   1. Go to myGov and select Create an account.
7. Read the Regards to use. If you accept the terms, choose I concur.
8. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must use a distinct email address. You can’t utilize the same email for another myGov account.
9. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you sign in to your myGov account.
10. Create a password and 3 secret concerns and go into responses.
11. You have actually developed your myGov account, choose Continue to myGov.
    
    After you prove who you are through myGov by getting in some information about you, you’ll get a CRN. We’ll examine if you currently have a CRN or create one and job link Centrelink to your myGov account.
    
    14: Prove who you are to connect Centrelink
    
    1. In myGov, select Continue from the Government assistance for job Coronavirus alert.
12. Select I require a CRN.
13. Follow the triggers to enter your identity details.
14. Enter info from your Medicare card.
15. Enter some individual information and we’ll inspect them versus our records.
16. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
17. You’ll require identity information from among these documents: - existing Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You’ll likewise need identity details from among these documents:
    
    - Australian chauffeur licence
21. ImmiCard released by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now begin your claim for a payment. Before you can send your claim, you’ll need to visit a service centre to finish our identity requirements. You’ll require to provide us an acceptable photo identity document as well as any other files we might ask for.
    
    If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you produce your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You require to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.
    
    18: Check in to myGov and job prove who you are to connect Centrelink
    
    To claim a payment online, job you’ll need to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is currently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.
    
    Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, information from your identity files and confirm your photo.
    
    Discover how to set up the myGovID app on the myGovID site.
    
    Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.
    
    1. Check in to myGov.
24. Select View and link services, then select Centrelink.
25. Give your grant share your information with Centrelink.
26. Select No to Do you have or understand your CRN?
27. Select Get going in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can’t show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after connecting Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can apply online.
    
    1. Check in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers choose Get going.
32. Select Get JobSeeker Payment then follow the prompts to finish your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is linked to myGov, you can apply online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers choose Get begun.
35. Select Look For JobSeeker Payment and follow the prompts to complete your claim.
    
    We’ll inform you if you require to do anything else to finish your claim. We may ask you submit supporting files to submit your claim.
    
    You can finish these steps up to 13 weeks before your scenarios alter. You can then submit your claim 2 week before your scenarios alter. We’ll contact you to remind you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to declare
    
    To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.
    
    Follow these actions:
    
    1. Check in to myGov.
36. Select View and link services, then select Centrelink.
37. Select I have a CRN and follow the triggers to to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view declare status, then Make a claim.
40. Under Job Seekers choose Start.
41. Select Obtain JobSeeker Payment and follow the triggers to complete your claim.
    
    We’ll inform you if you need to do anything else to finish your claim. We might ask you for supporting files to send your claim.
    
    22: After you declare by phone
    
    We’ll call you if we need more details.
    
    We’ll send you a letter to let you understand your claim result. If your claim achieves success, we’ll let you understand:
    
    - when you’ll get your first payment
42. just how much you’ll get.
    
    23: After you declare online
    
    After you send your claim online, you’ll get an invoice telling you:
    
    - the ID number of your claim
43. the date we approximate your claim will be complete.
    
    If your Centrelink online account is connected to myGov, sign in now to track your claim online.
    
    Check in to myGov
    
    You can likewise use the Express Plus Centrelink mobile app.
    
    If you do not agree with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to examine our choice.
    
    To do your business with us, produce a myGov account and link it to Centrelink.
    
    You require to prove your identity before you declare a payment or service.
    
    When you claim a payment or service, we’ll ask you for some documents to support your claim.
    
    If you or your partner quit working, or modification from full time to casual work we’ll need an Employment Separation Certificate from you in some scenarios.
    
    You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, job upgrade your details and get payments for you.