This file discusses how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as quickly as possible online via the Services Australia website.

To receive JSP a person should:

- be of certifying age for JSP

• satisfy Australian house requirements for JSP
• be unemployed, and
• trying to find work and going to participate in activities that increase their possibilities of discovering a job, or
• not able to work, study or try to find work due to medical condition, health problem or injury, or
• used or studying full time and are not able to undertake these due to a medical condition, illness or injury and have a task or research study to go back to
  
  If the consumer has actually indicated they are not able to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP client is still working 30 hours per week, however their earnings has decreased. See Rates and Thresholds.
  
  In all cases, inspect if the client is eligible to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become certified they should provide their savings account balances, evidence of income and employment separation information.
  
  Customers can begin an early claim online. They will be able to finish Your personal information, Your circumstances and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to respond to in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or submit the claim online up until within 2 week of being eligible for JSP. They will get a suggestion notification 14 days before the eligibility date.
  
  A detained individual might lodge a claim approximately 3 weeks before release from prison. These claims are not thought about early claims as the consumer is qualified but not payable when they claim.
  
  Customers moving from an existing income assistance payment can lodge an early claim approximately 28 days before the date of qualification.
  
  Online claims
  
  Customers should produce a myGov account and link their Centrelink online account to it.
  
  Once the customer has connected their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - indication in to myGov and gain access to their linked Centrelink online account
• ensure their personal details are right. From the menu, select the My information > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a minimized question set as part of their online claim if they are:
  
  - presently in invoice of an earnings assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their existing payment.
  
  The job will allow the customer to undertake a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for clients deemed unable or unsuitable to finish an online claim or employment candidates. ACC should also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ’ Channel Hopping’ within ACC suggests:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer start a claim which can then be completed by the customer in their Centrelink online account
  
  Remote customers
  
  If the consumer resides in a remote area and normally uses a representative, Remote Service Centre, or phone to do service and is not able or unsuitable to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote customers.
  
  The client should have:
  
  - the remote sign showing on the Customer Overview, or
• a property address in a remote place
  
  To examine the address remains in a remote place:
  
  - browse the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  with candidate arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is declaring on behalf of an individual, encourage the candidate to assist the individual claim JSP utilizing the person’s Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some scenarios, it may not be sensible for a client to finish all Required jobs prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the client has actually moved address within the previous 26 weeks, Services Australia need to identify if they have reduced their work potential customers by moving to a new area.
  
  If this holds true, the Service Officer must examine a possible MALEP work associated exclusion period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance occasion has actually taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job candidates undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are eligible for a recommendation to a Workforce Australia or other professional provider, will have a preliminary consultation scheduled during the Participation Interview. Attending this very first company appointment is understood as the task seeker’s RapidConnect requirement.
  
  In most cases, conference RapidConnect requirements will figure out the start date of the task applicant’s income support payment. Note: this goes through job applicants fulfilling any waiting durations and employment credentials requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new task seekers to the Workforce Australia online employment service. This excludes task applicants living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have been receiving an income support payment or allowance for 9 or employment more continuous months may be entitled to a higher rate of payment. The system will automatically determine this and apply the proper rate for eligible customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might present to consumers throughout their online claim. Employer information, name and ABN, will be presented to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to confirm the company within the claim. If a consumer validates the employer, employment as soon as on payment, STP pre-filled earnings will exist to the customer when they report. If the consumer does not confirm the company, as soon as on payment, the STP employer might provide to the consumer again when they report.