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This file describes how a person can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as soon as possible online by means of the Services Australia website.

To certify for JSP a person should:

- be of qualifying age for JSP

fulfill Australian home requirements for JSP
be unemployed, and
looking for work and happy to participate in activities that increase their chances of discovering a job, or
unable to work, study or try to find work due to medical condition, disease or injury, or
employed or studying full time and are not able to carry out these due to a medical condition, health problem or injury and work or study to return to

If the client has suggested they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours per week, and
their earnings falls listed below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, however their earnings has actually reduced. See Rates and Thresholds.

In all cases, check if the consumer is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they must supply their savings account balances, evidence of income and work separation information.

Customers can begin an early claim online. They will have the ability to finish Your individual information, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.

An apprehended person may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the client is qualified however not payable when they declare.

Customers transferring from a present earnings support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers should produce a myGov account and connect their Centrelink online account to it.

Once the consumer has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:

- check in to myGov and gain access to their linked Centrelink online account
ensure their individual information are correct. From the menu, pick the My details > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a lowered concern set as part of their online claim if they are:

- currently in invoice of an income support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.

The task will enable the client to undertake a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered not able or inappropriate to finish an online claim or nominees. ACC needs to also be used in circumstances where a paper claim for employment Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

’ Channel Hopping’ within ACC implies:

- the consumer can start a and a Service Officer can take it over, or
a Service Officer can help a customer begin a claim which can then be completed by the customer in their Centrelink online account

Remote clients

If the consumer lives in a remote location and typically uses a representative, Remote Service Centre, or phone to do company and is unable or unsuitable to finish an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote clients.

The customer must have:

- the remote indicator revealing on the Customer Overview, or
a residential address in a remote location

To inspect the address remains in a remote place:

- browse the town name in Office Locator
see the Towns Result List
view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of a person, encourage the nominee to assist the person claim JSP utilizing the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it may not be sensible for a customer to finish all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must figure out if they have actually minimized their work prospects by relocating to a new location.

If this holds true, the Service Officer need to examine a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not create compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to recognize a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job hunters are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a recommendation to a Labor force Australia or other expert supplier, will have a preliminary consultation reserved throughout the Participation Interview. Attending this first supplier appointment is referred to as the job applicant’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will identify the start date of the task candidate’s earnings assistance payment. Note: this is subject to job candidates satisfying any waiting periods and credentials requirements.

Mutual responsibility requirements

The Department of Employment and [employment](http://users.atw.hu/samp-info-forum/index.php?PHPSESSID=77a5827d54404ec37b8db4e8429affc2&action=profile